Heath Phillips on admin password doesn't work
Hello, Unfortunately there is no way to reset that password, you will have to completely remove the software from your PC and do a fresh install of it. This is usually caused by a user attempting to...
View ArticleDelmarie on admin password doesn't work
Thank you for the swift response. Great service.
View Articlegarethe on Software Version
Hi all, Just wondering if I have the correct and latest firmware for my system CURRENT System: 2.610.GV00.0 Build date: 12-20-2013 WEB: 2.1.7.72 Tried to update to this version (From Gen4)...
View ArticleJose Malave on Software Version
Unfortunately, due to this recorder not being purchased through us, you will need to contact the Company that Supplied you with the recorder in order to obtain the correct firmware.
View Articlebrewmaster on Offsite Viewing
So I've had smartpss on my desktop computer in both my offices at my business. I have two 16 channel dvr's set up and it works great to view what is going on in my building while i'm there. Recently...
View ArticleJose Malave on Offsite Viewing
You will need to open the ports of the recorder and use either your WAN IP if you are paying for a static IP address from your ISP at the recorders location or use a DDNS address. Did you purchase this...
View Articlerivraton on Prime DVR motion record
I can't get my new DVR to record motion on all of the cameras. I have them all enabled, motion fields set, etc. but only 1 records on motion, they all seem to detect correctly, just no recording takes...
View ArticleBobM on AHD Cameras
I have the Federal Hybrid HYBDVR-FE016480-DH-160 DVR that I bought from your company about 2 1/2 years ago. I have been reading on various sites that AHD cameras may work with DVRs that record 960H....
View ArticleJose Malave on AHD Cameras
That is not the case, AHD is strictly a Digital signal and 960H is simply an analog signal. In order for you to view any Digital Coaxial camera, it would have to be an AHD, HD-CVI or HD-TVI Recorder...
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Jose Malave on How to reset an IPPTZ-EL2MPL12X-MINI-I Camera
1. Loosen up all three screws along the face of the camera to remove the globe. 2. Remove the foam insert. 3. Remove two small philips screws that hold the cameras shroud in place and remove shroud...
View ArticleAmericanEagle on Firmware update for TRIDVR-ELE16M
How can I update my firmware on my 16 Channel 1U Tribrid HD-CVI/IP/CCTV 720/1080p TRIDVR-ELE16M? This is the current system version: 3.200.0004.1 Build Date: 7-08-2015 Web: 3.1.0.5
View ArticleJohnleeds81 on Guarding Expert Application IOS/Android "Connection failed...
does anybody know what it means when i try to login to cloud p2p and get the message ‘server exception (110012)’ never had an issue til today getting the same message on my ipad too.
View ArticleJose Malave on Guarding Expert Application IOS/Android "Connection failed...
Johnleeds81 > Unfortunately, this server is not managed by us. Please create a direct connection to your recorder by opening up ports and configuring a DDNS address if you only have a Dynamic IP...
View ArticleJose Malave on Firmware update for TRIDVR-ELE16M
Please send a request to support@securitycameraking.com with this information along with proof of purchase and we can assist you.
View ArticleYogiwins on Confusion between CCTV IR LED Security camera and a Thermal...
Guys i am looking to buy Securit Camera for my office & Home and confused between CCTV IR LED camera and a Thermal infrared surveillance camera. Can anybody share their views about both of the or...
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SecurxSystem on Confusion between CCTV IR LED Security camera and a Thermal...
Hello Yogiwins I have used both of the Camera and can help you out regarding this query. See there are several factor that you need to take care off while choosing camera apart from camera feature,...
View Articlegarethe on Software Version
Hi all, Just wondering if I have the correct and latest firmware for my system CURRENT System: 2.610.GV00.0 Build date: 12-20-2013 WEB: 2.1.7.72 Tried to update to this version (From Gen4)...
View ArticleJose Malave on Software Version
Unfortunately, due to this recorder not being purchased through us, you will need to contact the Company that Supplied you with the recorder in order to obtain the correct firmware.
View ArticleClik here to view.
LittleBrad on IPPTZ-PR2IRL20X-I How to add SD card
Hello, Please follow the attached pictures on how to add a Micro SD card to your IPPTZ-PR2IRL20X-I. We look forward to your comments, Thank you!
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