Verify that the camera is Onvif version 2.4 or greater. In the Axis camera there is an Onvif menu that will allow you to create a user, this is the user that you will use for Elite, Sibell and Prime recorders.
Axis FAQ:
For Products running 5.40 or older:
Enable the parameter Webservices in Advanced > Plain config > Webservices
For products running firmware version 5.40 and higher, ONVIF access is disabled as soon as the root's password is configured and to enable it an ONVIF user needs to be added under System Options > Security > ONVIF.
You also have two options with Axis Camera
ONVIF
AXIS
Please let us know your findings, we can also assist you remotely, for this you can open a chat session, we are here Mon - Frid from 9 to 8pm EST