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Axis User on Hybrid DVR (HYBDVR-FE016480) Can't 'Get Info' from AXIS P5514-E IP Camera

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Hi,

We're trying to use an Axis P5514-E IP camera with a HYBDVR-FE016480 DVR.  The DVR finds the camera as type ONVIF, but when we try to Add Device as ONVIF and 'Get Info', we get a 'Time Out!' message (when the IP and ports are correct).  The IP address and ports have been checked, and double checked, otherwise we get a 'Device not found' error.  I've tried upgrading (and downgrading) the firmware in the P5514-E; same result.  I can connect to the camera and see the live video using other ONVIF tools, but not with the hybrid DVR.

Is it possible that we need updated code for the DVR?

DVR is:

     S/N:  PA4DF156W00097
     S/W:  2.616.GV00.0, build 2013-5-29

Thanks,
A


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