Thanks for the reply Jose.
I thought it might be something like that, but I was checking resolution on the DVR, not compression on either device.
Now I just have to figure out how I am going to walk my brother through making these changes! This is actually my old DVR I gave him when I upgraded to a Elite 16 channel NVR and went to all IP camera's. He is not real knowledgeable getting into these levels of changes and he is 200 miles away! I'll wait until I can sit on the phone with him for as much time as it takes and get him through it! Your tech support has done the same for me many times over the years!
Have a great 4th weekend!