Dan Maresca said
Hi Matt,
I would not say there is a problem with the router. It s just not intelligent enough to use it's external IP internally. It is very common on residential routers, or routers that are 110$ or less. The fix or work around is to add two devices in the app. Have one setup with local IP and the other setup with the public IP.
Thanks for the reply Dan.
I've been in talks with other tech support trying to get the email issue fixed. SCK support was able to connect to DVR input their information in the email sent.... I've tried with my account and still can't get it to work. I want to pull my hair out over this issue. Cause I just cannot comprehend what I could possibly be entering in incorrectly.
As for the router not identifying itself, this is exactly what I thought it would -- a cheaper residential router without the full capabilities of routing back to itself. So glad to hear with cheaper routers that can be the issue.
But as I said, still fighting the email problem 