Hello All,
toplarkin, there is a small confusion here that happens to make all the difference. You and I worked on QDVR-SBE16, this post is referring to QDVR-SBE16M which you also do have, but that was not the recorder with your issue.
The QDVR-SBE16 and QDVR-SBE16M are totally different machines, totally different software, and most importantly totally different hardware. I am sure both of these issues are resolvable, but simply writing the equipment off as "defective product" is not a fair assumption at this point. Please give me a call if this issue is on going for you (I had no idea) and we can continue trouble shooting.
@Jokasig please give us the opportunity to try and resolve your issue, it is not the same issue toplarkin is referring to. You're welcome to call us or start a live chat, or simply respond to Bradley's request of which firmware you currently have and we will do our best to resolve it for you.
Thank you all.