i did try that and support tells me there is a firmware update for my DVR, my ticket # is 52279 and I am patiently yet anxiously awaiting info on how to obtain the update and tool as well as instructions. my serial # is PA0JF03101668 bios=2.606.0000.0 build 2010-2-10 if there is anything you can do to expedite this case please do, thx in advance
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