Please state your cameras model, I see two model cameras in your Account.
HDOB-AL2IRW and HDOB-TP2IRVW and a Recorder TRIDVR-EL8ME4. You can also open a chat session here to receive Remote Support. You will need a Computer with internet access and the computer be on the same network as the recorder.
http://messenger.providesuppor.....aking.html