Heath Phillips said
If you started a ticket one of our technicians should get back with you very soon with the firmware update or a request fro more info if necessary. We appreciate everyone's patience in this matter, we are working hard to get everyone taken care of as fast as we can.
They did and I did the upgrade. That part went flawlessly... still need to change port settings, etc. when I have more time to fix things if I screw them up. I think I have the information on how to do that somewhere.
Thanks Heath.