A. J.,
Unfortunately, each network needs to be secure as well as all the components in it are secured and up to date in software and firmware. There could be many ways that Customers are being affected either by using UPnP, opening up all the ports using DMZ protocol as well as having Default passwords or weak passwords and IoT devices with poor security as well as Routers.
For our customers, we ask they make a request to our support email as well as open a chat session in order to get Remote Support and go over their network and hardware. Cybersecurity is something that needs to be taken seriously. Unfortunately, many Manufacturers are not with the example of some Routers and IoT devices. We take each and every one of them seriously and is why we ask customers to maintain their networks as well as their hardware.
